1. HOW LONG DOES IT TAKE TO SEE RESULTS?
Initial improvement is often seen in 2 weeks with complete results after 2-3 months of regular use. Individual results may vary. Results will vary depending on your skin type, skin condition, depth of pigmentation, and the amount of sun exposure you receive on a daily basis.
2. HOW LONG WILL THE WHITE BALANCE™ 20G SIZE LAST?
How long the tube lasts actually depends how much quantity you use/apply. Generally, when used twice daily on the entire face, the 20g tube lasts roughly 4 weeks. When treating smaller areas such as the hands or neck, the 20g tube should last much longer.
3. ARE THE RESULTS WITH WHITE BALANCE™ CREAM PERMANENT? DO I HAVE TO CONTINUE USING THE PRODUCT AFTER I ACHIEVE MY DESIRED RESULTS?
In most individuals, hyper pigmentation is epidermal and the results will generally be permanent. Some users with deeper rooted hyper pigmentation may find it necessary to use small periodic applications from time to time to maintain the effects of the product. Sun exposure should be limited to maintain results. We recommend the use of a sun block of SPF 30 or higher.
4. ARE YOUR COSMETIC PRODUCTS SAFE FOR LONG TERM USE? DO THEY CONTAIN ANY HARMFUL SUBSTANCES LIKE HYDROQUINONE OR MERCURY?
We DO NOT include any hydroquinone, mercury or steroids in our products. All of our natural extracts are filtered and sterilized for optimum efficiency and safety. As with all cosmetic products, please consult with a dermatologist prior to use. Long term treatments with any skin care product should be monitored by a medical professional.
5. WILL THE CREAMS CAUSE ANY SKIN IRRITATION OR OTHER SIDE EFFECTS?
Everyone’s skin and body is different. Because of this, there is a very small chance that your skin may be allergic to the ingredients in our products. Our ingredients are generally tolerated by most individuals; however, there are some skin types which may be extremely sensitive. Some individuals may experience a slight redness or darkening of the treated areas in the first few days while their skin adjusts to the product. We recommend that all of our customers test for allergic reactions by applying a small amount on the neck or arm for 3 days (prior to using on the face). If your skin is overly sensitive to any of the ingredients in our formula, we suggest you discontinue use.
6. ARE THERE ANY SERIOUS SIDE EFFECTS LIKE CANCER?
The ingredients in our products are not classified as carcinogens. As with most skin care products, your skin may become extra sensitive to the sun during use. Heavy sun exposure or the use of tanning beds and/or sun lamps may increase the risk of skin cancer in individuals with fair skin. We recommend the use of a sun block while treating your skin with any of our products.
7. DOES WHITE BALANCE™ CREAM WORK ON ALL KINDS OF HYPERPIGMENTATION?
Hyper pigmentation can occur on many different layers of the skin. Though typically epidermal, hyper pigmentation can occasionally be dermal. Dermal pigmentation occurs underneath the skin whereas epidermal is actually on the skin. In the case of dermal pigmentation, topical creams cannot penetrate below the epidermis to alleviate the problem. Normally, the melanocytes are located in the basal layer of the epidermis and an increase in number or activity will cause epidermal hyper pigmentation. However, formed melanin may be transferred to the dermis or, in some cases, dermal melanocytes are present.
Topical creams are generally only effective on epidermal hyper pigmentation. To determine what kind of pigmentation exists in your skin, we recommend consulting with a qualified dermatologist.
8. HOW SHOULD WHITE BALANCE™ CREAM BE APPLIED?
All of our cosmetic products should be applied as an even layer over the affected area. Washing the skin before applying the cream will greatly improve the effectiveness of the product. You should rub the cream into the skin until it has absorbed entirely. Please avoid washing the skin immediately after applying the product. Moisturizers, sun block and makeup can be used after the product has been applied successfully.
9. SHOULD WHITE BALANCE™ CREAM BE APPLIED PRECISELY ON THE DARK SPOTS OR IN THE GENERAL AREAS OF THE AFFECTED SKIN?
The product should be applied in the general areas of the affected skin. It does not need to be applied precisely on the spots/discolorations. But it may vary based on the problem.
10. CAN WHITE BALANCE™ CREAM REDUCE THE APPEARANCE OF FRECKLES, MELASMA, SUN DAMAGE, ACNE SCARS, DARK SPOTS AND LIVER SPOTS?
Yes. White Balance™ cream work very well on all types of hyper-pigmented areas on the face and body.
11. HOW DOES WHITE BALANCE™ CREAM BRIGHTEN THE SKIN?
Years of sun exposure will gradually cause exposed skin to become dull and often blotchy. White Balance™ cream works to brighten the overall complexion by reducing the appearance of hyper pigmentation associated with sun damage. Over the course of a few months, treated skin will gradually become uniform and eventually be restored to its original luminous color and texture.
12. DOES WHITE BALANCE™ CREAM WORK ON DARK OR ETHNIC SKIN TONES?
Yes. Our products have been proven to work on all skin types, regardless of color and ethnicity. Individuals with very dark skin tones may take longer to see results.
13. DOES WHITE BALANCE™ CREAM HELP RESTORE COLOR TO WHITE SPOTS?
No. White Balance™ cream should only be used to reduce the appearance of dark spots and hyper pigmentation. The cream will have no effect in restoring color to white spots/discolorations.
14. CAN YOUR PRODUCTS BE USED BY MEN AND WOMEN?
Yes. All of our products are suitable for both men and women. The creams can also be used on children above the age of 12 when administered by an adult. Please consult with a doctor before use if you have any special skin/medical conditions.
For products that should not be used by children have a clear statement on the packaging.
15. CAN WHITE BALANCE™ CREAM BE USED BY PREGNANT WOMEN AND NURSING MOTHERS?
Women who are pregnant, plan to become pregnant or are nursing should wait to begin treatment with the cream until after pregnancy or when nursing has concluded. The safety and efficacy of White Balance™ cream in pregnant women and nursing mothers have not been established.
For products specifically related to expecting or nursing mothers, e.g. prenatal dietary supplement, you are advised to visit the relevant product’s page.
16. CAN SKIN LIGHTENERS BE USED TO WHITEN THE ENTIRE COMPLEXION?
We believe that all skin colors are beautiful and discourage customers from using skin lighteners for the sole purpose of ‘whitening’ the overall skin tone. Removing large amounts of your normal skin color through the use of any skin lightening cream will decrease your skin’s natural defense against ultraviolet light which can lead to excessive sun sensitivity and skin irritation.
17. CAN WHITE BALANCE™ CREAM BE USED ON THE BODY?
The cream is very concentrated and generally used on the face, hands and neck. However, there is no harm in using the cream on larger areas of the body. All of our products are for external use only.
18. CAN I WEAR MAKEUP AFTER APPLYING A PRODUCT?
Yes. However, please wait at least 10 minutes before applying any makeup and/or sun block. This will allow the product to absorb properly into the skin.
19. I HAVE BEEN GETTING PIMPLES AND/OR PEELING FROM USING A PRODUCT. IS THIS NORMAL?
Some users may be extra sensitive to the ingredients in our products. This can cause minor blemishes and/or peeling in the first week of use. This is normal and does not signify any harmful side effects. You can reduce the number of applications for the first two weeks and allow your skin to adjust to the ingredients. You should not see any pimples after your skin completely adjusts to the formula. If peeling/acne becomes severe, you may have an allergic reaction to the product and should discontinue use.
20. CAN I MIX A PRODUCT WITH OTHER CREAMS AND/OR PRODUCTS?
We do not recommend you directly mix the product with any other substance. You may use additional moisturizers, toners and cleansing products in routine with our products. Please test for skin irritation when using multiple products on the face and body.
21. HOW SHOULD I STORE THE PRODUCTS?
Refrigeration of our products is recommended for long term storage (more than 1 year). Do not freeze. For regular use, put the cap tightly closed and store in a dry cool place away from light exposure.
22. CAN I RETURN THE PRODUCT FOR A REFUND?
Our 30 Day Money Back Guarantee is offered to first time purchase only. For details visit Ordering, Shipping & Returns page.