ProScalp FAQs

HOW SHOULD I USE PROSCALP HAIR SERUM – ANY DIRECTIONS?
Gently shake the solution. Adjust the spray nozzle according to your need and spray to the target scalp area. Lightly massage with fingertips. Do not wash off and leave it for at least 3 hrs. Use it every morning and night.
Suitable for dry or towel dried hair. For better results, first clean your hair with Proscalp® Volumizing Shampoo before applying Proscalp® Hair Serum on scalp.

HOW TO USE PROSCALP VOLUMIZING SHAMPOO?
Massage Proscalp® Volumizing Shampoo onto scalp to produce adequate lather. Rinse, repeat if desired. For best results, use at least thrice a week.

IS IT SLS AND SLES FREE?
Yes! SLS (Sodium Lauryl Sulphate) and SLES (Sodium Laureth Sulphate) is an inexpensive but very effective foaming agent. It is known to damage hair. Both Proscalp Hair Serum and Proscalp Volumizing Shampoo do not contain it.

IS THIS A LOW FOAMING SHAMPOO?
Yes! Since it is SLS and SLES free, it is a low foaming shampoo and non-damaging for the hair.   

HOW LONG WILL ONE BOTTLE OF SERUM AND SHAMPOO LAST?
This depends on customer usage but if used as directed then both shampoo and serum will last for a month.

FOR LONG HOW DO WE HAVE TO USE THIS?
Human hair growth cycle is of 4 months so in order to observe hair growth ProScalp Hair Serum has to be used for a minimum period of 4 months. Proscalp Volumizing shampoo on the other hand can be used regularly since it is a support treatment and will help the serum work better and faster.  

AFTER HOW MUCH TIME WILL WE NOTICE RESUTS?
Human hair growth cycle is of 4 months. So hair growth will be observed after 4 months, however, with Proscalp Hair Serum, the user with notice a reduction in hair fall and betterment in hair texture, within 1-2 months. 

IS IT NECESSARY TO USE BOTH SHAMPOO AND SERUM TOGETHER TO OBSERVE RESULTS?
You will get the results even if you use ProScalp Hair Serum alone – without volumizing shampoo. But, we prefer to use hair serum and volumizing shampoo together as shampoo is a support treatment. It cleanses the scalp and hair without damaging your hair with harmful ingredients (SLES / SLS) like most of the other shampoo do 

ARE THE RESULTS PERMANENT OR WILL HAIR FALL START AGAIN AFTER DISCONTINUING THESE PRODUCTS?
ProScalp Hair Serum generally gives long term results. But it actually depends on the reason for hair fall or reduced hair growth. You should also get the treatment for actual reason that causes hair fall.

I GOT AN ALLERGY FROM SERUM AND/OR SHAMPOO?
Normally this does not happen. Still, we recommend all our customers to test the products for allergic reactions by applying a small amount on the neck or arm for 3 days (prior to using on the face). If your skin is overly sensitive to any of the ingredients in our formula, we suggest you discontinue use

I HAVE ALOPECIA, WILL IT WORK FOR ME?
It works on patients with alopecia areata in which the hair follicle is intact and hair growth can be rejuvenated. It doesn’t work in the case of cicatricial alopecia, also known as scarring alopecia, because the inflammation under the skin destroys hair follicles and they can’t be formed again. Hair loss due to scarring alopecia is mostly permanent.  

CAN IT BE USED BY BOTH MEN AND WOMEN?
Yes! These products are for all genders. 

DO YOU OFFER ANY FREE SAMPLES?
At the moment we don’t offer any free samples. This may change in the future. To be notified of any updates, please join our mailing list from the home page.

HOW DOES SERUM AND SHAMPOO WORK FOR REDUCING HAIR FALL?
Proscalp Volumizing Shampoo is fortified with Ana GainTM . It stimulates specific signalling molecules in dermal papilla cells which are required to initiate the growth of new hair. Proscalp Hair Serum contains Procapil prevents the harmful effects of DHT on hair follicles along with increasing blood flow in the scalp which allows the hair to be well nourished, resulting in thickening of thin starving hair. 

*AnaGainTM is a registered trade mark of Mibelle Biochemistry, Switzerland. ProcapilTM is a registered trade mark of Sederma, USA


.:: MONEY BACK GUARANTEE ::.

We offer 45 Day Money Back Guarantee on ProScalp Hair Serum if no improvement is observed in hair fall or hair texture within this period. This offer is valid on hair serum bought solely as a part of Hair Kit Basic and Hair Kit Pro available on our website www.essentials.pk . 

For ‘unused and packed’ ProScalp Hair Serum returned, full amount minus delivery charges (PKR 250) will be refunded. This is same policy as for any other product purchased online from our website.

For ‘used ProScalp Hair Serum in case you did not get satisfactory results’, full amount minus delivery charges (PKR 250), will be refunded. Money back guarantee is only valid for hair serum, not for volumizing shampoo.

To file your money back claim, please send us a message with your case scenario and order number* on talk@essentials.pk. 

The customer is responsible for all shipping charges. Original product containers must be returned in order for us to process a refund. For your protection, we recommend that you use a recorded/trackable delivery service when shipping the items. The start of the 45 day period is the day courier records successful delivery. There are no exceptions unless otherwise stated by an Essentials Healthcare representative.

Claim requests made on any other platform and without order number will not be entertained.

We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in our discretion if a customer is abusing the 45 Day Money Back Guarantee or doesn’t fall under the criteria of rightful creditor.

For further details, please visit our ORDERING, SHIPPING & RETURNS page.