Ordering, Shipping & Returns

Ordering Online:
Orders can be placed through our website. To place an order, click the “Add to Card” button next to an item. You will then be taken to your online shopping cart. Click “keep shopping” if you wish to add more items in your cart. Clicking the “proceed to checkout” button will finalize your order and begin the payment process. 

Cash on Delivery:
You can opt for Cash on Delivery option.You will be charged PKR 50 for delivery on orders valuing PKR 750 or more. In case of order having a value of less than PKR 750, the delivery charges applicable will be PKR 200. 

Ordering by Phone:
Customers may also order by phone by calling on the cell number: +92 304 1111744.

Order, Processing & Shipping:
Once you have placed your order, you will receive an order confirmation email and SMS. If you wish to cancel your order, please email us at talk@essentials.pk within an hour of order placement. Orders are processed within 24 hours of placement. We dispatch orders from Monday-Saturday and all orders placed before 12pm will be processed and dispatched the same day.
Parcels are delivered within 2-3 working days.

MONEY BACK GUARANTEE:

If you are not satisfied with the quality or results of the product you have purchased, we will issue a full refund, excluding actual shipping charges (PKR 250), on returned products, used or unused, post-marked within the time period of the initial delivery date and accompanied with a RMA number. To obtain a RMA (Return Merchandise Authorization) number and process a return, email us at talk@essentials.pk, within the guarantee time period after receiving your order. Please mention your order number along with the reason for return. Upon receiving your request, we will respond within two business days with return instructions and an issued RMA number. We will not refund any returned orders without an issued RMA number. All return requests must be made by email.

The customer is responsible for all shipping charges. Original product containers must be returned in order for us to process a refund. For your protection, we recommend that you use a recorded/trackable delivery service when shipping the items. The start of the guarantee time period is the day courier records successful delivery. There are no exceptions unless otherwise stated by an Essentials Healthcare representative. For ‘unused and packed’ products returned, full amount minus delivery charges (PKR 250) will be refunded. This is the policy for any other product purchased online from our website.

All of our policies and warranties, Money Back Guarantee, apply only to purchases made directly through the Essentials Healthcare website (essentials.pk), our Facebook page (Essentials Healthcare) or over the phone (+92-304-1111744). Products that are sold by unauthorized sellers or any website/page other than essentials.pk, do not carry any warranty through Essentials Healthcare. Reorders and wholesale orders are non-refundable. If multiple orders for the same item(s) exist in one household, only the first order may qualify for a refund if within the mentioned time frame. We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in our discretion if a customer is abusing the Money Back Guarantee or doesn’t fall under the criteria of rightful creditor.

WHITE BALANCE CREAM - 30 DAY MONEY BACK GUARANTEE:

We offer 30 Day Money Back Guarantee on 1st purchase of 1 White Balance Cream. This offer is valid on White Balance Cream bought individually or as a part of any bundle or skin whitening kit, available on our website www.essentials.pk.
Money back guarantee is only valid for white balance cream, not for other products in the bundle or kit. 

SPEDRA FOR MEN - 30 DAY MONEY BACK GUARANTEE:

We offer 30 Day Money Back Guarantee on 1st purchase of 1 Spedra for Men tablet pack. This offer is valid on Spedra packs bought solely as a part of Spedra Kit Basic and Spedra Kit Pro available on our website www.essentials.pk . 

PROSCALP HAIR SERUM - 30 DAY MONEY BACK GUARANTEE:

We offer 30 Day Money Back Guarantee on 1st purchase of 1 ProScalp Hair Serum. This offer is valid on hair serum bought individually or as a part of any bundle or Hair Kit available on our website www.essentials.pk . Money back guarantee is only valid for hair serum, not for Proscalp Volumizing Shampoo.